Return and Refund 

Refund Policy Guidelines (Instances of Refunding and Non-Refunding)

The option for refunds is available when a buyer initiates the return of an item, ensuring it maintains the identical condition in which it was initially received. Moreover, all components originally present in the initial packaging must also accompany the return.

Customers possess the liberty to return an item, substantiating the rationale for the item’s purchase. However, refunds shall not be entertained without a valid reason.

Complete reimbursement is issued to customers in cases involving defective, incomplete, or incorrect items upon delivery.

In scenarios where a return is incomplete, a partial refund is granted to account for any diminution in the item’s value, especially if a defective component is received. If the item deviates from its listing description, the customer is eligible for a full refund. In situations where a customer lacks verifiable purchase evidence, refund processing is not feasible. Similarly, refunds are not applicable if the returned item shows signs of usage. For cases of technical malfunctions following purchase (e.g., a malfunctioning digital weighing machine), a full refund can be requested.

Refund disbursement takes place within 5 business days of adhering to the refund policy.

Terms and Conditions for Returns, Replacements, and Order Cancellation

In the event that a purchaser revises their decision post receiving their order due to dissatisfaction or an issue with the item, they are entitled to initiate a return request. However, once an order has been dispatched, cancellation requests cannot be honored. To facilitate a return, customers must provide a valid reason corresponding to the item’s purchase. Returns are permissible for most items in new or unused condition, ideally in the original packaging. For cancellations or returns, notification must be communicated within 30 days. In instances of receiving damaged, inaccurate, or incomplete items, customers have the option to request a return or replacement. Should the anticipated delivery date surpass without the item’s arrival, cancellation can be requested. Return procedures should be promptly executed, with due attention given to obtaining proof of postage. The designated time frame for these actions concludes 14 days after the goods’ receipt.

For instance, if a Dispatch Confirmation is furnished on May 1 and the item is received on May 10, cancellation can be effectuated anytime between May 1 and the end of May 24. Faulty items are subject to replacement upon request. Should a delivery be missed due to extenuating circumstances, rescheduling is permissible within a 10-day window. The company covers the expenses associated with the return.

Return Address:

Unit H The Loddon Centre Stroudley Road Basingstoke RG24 8F